Relationship Officer
Relationship Officer
Posted on :
03-10-2024
Employer Active
1 Vacancy
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Job Description
- Drive optimum captain performance according to expected targets/KPIs.
- Drive captain uptime compliance/captain activity to 100% daily.
- Ensure 100% remittance of cash collected from customers.
- Ensure 100% et repayment according to expected targets.
- Conduct daily checks on remittance defaulters and engage the recovery team once the defaulting timeline is exceeded.
- Serve as a liaison between Gigmile and the captain as well as being the first point of contact for the captains.
- Ensure swift issue resolution relating to captains onfield and offfield issues and swift escalation to external stakeholders when required.
- Foster a strong relationship between Gigmile and the platform(s) by being the point of contact for all communications during the run of the partnership.
Requirements
- 13 years of professional work experience preferably in the et financing or loan recovery industry.
- Previous experience in customer relationship management
- Excellent communication listening and ytical ss
- Ability to work in a fastpaced environment
- Problemsolving s.
- Attention to detail
- Bachelors degree in any field
Benefits
- You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.
- You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
- You would work alongside pionate talented colleagues who share your commitment to excellence.
- You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
- You would enjoy a comprehensive benefits package including a competitive salary health insurance and exciting growth opportunities.
Employment Type
Full Time
Key Skills
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