We are looking for a Course Coordinator for Colleges. Candidates shall be representing IIDE at the college level. Candidates are expected to network with various stakeholders like deans faculties teachers and students of the college. Candidates should have excellent communication as well as interpersonal ss.
Responsibilities and Duties:
- Managing google calendars for trainers
- Managing the LMS(Learning Management System)
- Provide ongoing guidance to trainers teaching the course and deal with any questions and problems
- Monitor the progress of the course and provide feedback to teaching staff if required.
- Student coordination via Calls Emails and WhatsApp
- Counsel students for their course enquiry at a college (between June and August)
- Comfortable in working from 2 locations in Mumbai (designated college and IIDE Andheri Campus)
Requirements
Experience and Qualifications:
- 12 years of experience
- Fluent Written & Spoken English Language Ss
- Excellent Interpersonal Communication Ss
- Interest in Sales and Counseling
- Knowledge of CRM and EdTech Work Experience
- Multitasker
Expected deliverables/KPIs :
- Achieve batch strength through student counseling
- 23 hours of daily student communication during admission season
- Manage student journey from admission to course completion.
The candidate must be residing in Mumbai or Navi Mumbai.
Qualifications: 7-10 years of experience in student-facing or customer service roles. Preferred age range: 32-40 years. Proven leadership experience in ed-tech or student-centric environments. Successful track record of managing teams of 10-15 individuals. Strong ytical problem-solving ss with a vibrant and optimistic mindset. Demonstrated ability to handle challenging situations and ensure an exceptional student experience. Should Have: Experience in implementing process efficiencies and automation in educational settings. Familiarity with student retention strategies and academic event management. Effective collaboration with cross-functional teams. Nice to Have: Experience in digital marketing education or related fields. Advanced problem-solving ss with a focus on innovative solutions. Additional certifications or training in student management or educational leadership.