Portuguese Team Lead - Romania
Portuguese Team Lead - Romania
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Job Description
Job Title: Portuguese Team Lead
Location: Bucharest Romania
Work Schedule: FullTime Monday to Friday
We are thrilled to announce an exciting opportunity for a Portuguese Team Lead to join our dynamic team in Bucharest Romania. This role is perfect for experienced leaders pionate about driving results managing teams and delivering exceptional customer service in a fastpaced environment.
Key Responsibilities:
Directing teams of up to 15 Contact Center representatives including SMEs or Supervisors to meet and exceed client expectations and SLAs.
Coaching agents and Supervisors fostering teamwork and individual growth.
Monitor team performance provide feedback and develop individual growth plans.
Handle escalations liaise with clients and ensure service delivery is in line with company and client expectations.
Conduct regular performance reviews create improvement strategies and deliver ongoing training.
yze metrics and provide detailed reports on team performance.
Foster a collaborative and customercentric team culture.
Ensure all communications and processes align with the companys quality standards.
How You Can Create Influence:
Fluency in Portuguese (C1 level) is mandatory with **English proficiency** required at a B2 level.
Proven experience managing teams ideally within airlines travel or tourism sectors.
Familiarity with booking software like **Galileo or Amadeus is highly advantageous.
Demonstrated ability to thrive in dynamic and fastchanging environments showing flexibility and adaptability.
Strong performance management and reporting ss.
Solutionoriented independent thinker with a customerfirst mindset.
Minimum 2 years experience as a **Supervisor or Team Leader managing diverse teams and processes.
Perks and Benefits:
Competitive salary package reflecting your expertise and contributions.
Meal tickets to support your daily needs.
Private medical subscription for you and your dependents.
Reimbursement for public transportation** to ease your commute.
Bring a Friend Referral Program with consistent rewards for successful recommendations.
Potential for incentives and tenurebased bonuses based on performance.
Permanent contract offering job ility and room for career advancement.
Full training provided by the company to support your success.
Exciting career growth opportunities within a globally recognized organization.
Work on engaging projects with leading global brands gaining diverse and rewarding experiences.
Supportive collaborative work culture that fosters both personal and professional development.
Specifications for the Working Environment:
Dynamic young and diverse environment encouraging collaboration and growth.
All necessary equipment provided by the company to ensure your success.
Access to a modern fullyequipped kitchen and lunch area including the latest coffee/tea machines.
Convenient facilities nearby such as subway access public transportation local shops restaurants and pharmacies.
Why Join Us
As a Portuguese Team Lead you will play a crucial role in driving the performance of your team while working in an international vibrant and forwardthinking environment. This is a longterm contract opportunity offering significant career development leadership challenges and the chance to work with a global team and prestigious clients.
Interested
If you feel this role aligns with your career goals please send your CV to
We look forward to discussing how you can contribute to our team and grow with us.
Remote Work :
No
Employment Type
Full Time
