German Customer Support In Sofia

Key Responsibilities:

• Provide excellent customer support via phone email and live chat in German.
• Assist customers with product inquiries troubleshooting and general questions.
• Ensure timely resolution of issues to maintain high levels of customer satisfaction.
• Work closely with internal teams to escalate and resolve more complex issues.
• Accurately document customer interactions and maintain uptodate records.

Requirements:

• Native German speaker with strong written and verbal skills.
• English proficiency at B2 level.
• Excellent communication and problemsolving skills.
• Flexibility to work rotational shifts including evenings weekends and holidays.
• Previous customer support experience is an advantage but not required.
• Basic computer literacy and the ability to adapt quickly to new tools and systems.

What We Offer:

• Competitive salary with additional pay for hours worked after 10 PM.
• Taxi vouchers for safe transport home after late shifts.
• Signing bonus of 1000 BGN.
• Full training and ongoing support to help you succeed.
• Opportunities for career progression within the company.
• A modern friendly work environment located in Sofia.
• Working Hours: Monday to Sunday rotational shifts between 10:00 AM and 2:00 AM

Remote Work :

No