German Customer Support In Sofia
German Customer Support In Sofia
Posted on :
29-09-2024
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Job Description
Key Responsibilities:
- Provide excellent customer support via phone email and live chat in German.
- Assist customers with product inquiries troubleshooting and general questions.
- Ensure timely resolution of issues to maintain high levels of customer satisfaction.
- Work closely with internal teams to escalate and resolve more complex issues.
- Accurately document customer interactions and maintain uptodate records.
Requirements:
- Native German speaker with strong written and verbal skills.
- English proficiency at B2 level.
- Excellent communication and problemsolving skills.
- Flexibility to work rotational shifts including evenings weekends and holidays.
- Previous customer support experience is an advantage but not required.
- Basic computer literacy and the ability to adapt quickly to new tools and systems.
What We Offer:
- Competitive salary with additional pay for hours worked after 10 PM.
- Taxi vouchers for safe transport home after late shifts.
- Signing bonus of 1000 BGN.
- Full training and ongoing support to help you succeed.
- Opportunities for career progression within the company.
- A modern friendly work environment located in Sofia.
- Working Hours: Monday to Sunday rotational shifts between 10:00 AM and 2:00 AM
Remote Work :
No
Employment Type
Full Time
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