Helpdesk yst-L1
Helpdesk yst-L1
Posted on :
29-09-2024
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
29-09-2024
Job Description
Overview
TekWissen is a global talent solutions and workforce management agency founded upon the principles of diversity equity and inclusion. We are passionate about bridging the gap between talent and opportunity by leveraging technology; helping our clients implement realworld workforce solutions with robust fully integrated recruitment operations.
Job Title: Helpdesk AnalystL1
Location: Remote
Duration: 6 Months
Job Type: Contract
Work Type: Remote
Job Description:
- The primary responsibility of the Helpdesk Analyst L1 will entail analyzing and performing initial troubleshooting on issues reported by end users.
Key Deliverables:
- Serve as the first point of contact for all ITrelated inquiries and issues providing exceptional customer service.
- Conduct Tier 1 troubleshooting and diagnostics on commonly used applications hardware operating systems network connectivity and other equipment.
- Respond to user interactions via phone collaboration tools email or ticketing system while ensuring timely resolution.
- Maintain accurate records of support requests by documenting detailed descriptions of reported issues resolutions provided and troubleshooting steps taken.
- Operate within the established Information Technology Infrastructure Library (ITIL) service support and service delivery framework to ensure alignment with best practices.
- Escalate complex technical issues to Tier 2 support or relevant IT (Information Technology) teams for further investigation and resolution while closely monitoring these escalations through to completion.
- Collaborate with team members on continuous improvement initiatives that enhance overall efficiency in resolving userreported issues.
- Keep uptodate knowledge of industry trends related to technology advancements by participating in training sessions or selflearning activities. Required Competencies
- Effective communication skills (both written and verbal) with an emphasis on clarity when explaining technical concepts to nonexperts
- Strong customer service and interpersonal skill
- Outstanding problemsolving abilities coupled with strong analytical thinking skills
- Attention to detail when documenting information accurately
- Familiarity with common business applications such as Microsoft Office Suite (Word Excel) email clients (Outlook) collaboration tools (Microsoft Teams/Webex)
- Knowledge of Windows/Mac operating systems
- Basic understanding of networking concepts such as IP addressing/subnetting/DNS/DHCP
Years of Experience
- 1 years of relevant work experience preferably in a helpdesk or technical support role
Educational Qualification
- Bachelors degree Relevant certifications such as ITIL CHDA Comp TIA A Network Security are advantageous
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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