Helpdesk yst-L1
Helpdesk yst-L1
Posted on :
29-09-2024
Employer Active
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Overview
TekWissen is a global talent solutions and workforce management agency founded upon the principles of diversity equity and inclusion. We are passionate about bridging the gap between talent and opportunity by leveraging technology; helping our clients implement realworld workforce solutions with robust fully integrated recruitment operations.
Job Title: Helpdesk AnalystL1
Location: Remote
Duration: 6 Months
Job Type: Contract
Work Type: Remote
Job Description:
- The primary responsibility of the Helpdesk Analyst L1 will entail analyzing and performing initial troubleshooting on issues reported by end users.
Key Deliverables:
- Serve as the first point of contact for all ITrelated inquiries and issues providing exceptional customer service.
- Conduct Tier 1 troubleshooting and diagnostics on commonly used applications hardware operating systems network connectivity and other equipment.
- Respond to user interactions via phone collaboration tools email or ticketing system while ensuring timely resolution.
- Maintain accurate records of support requests by documenting detailed descriptions of reported issues resolutions provided and troubleshooting steps taken.
- Operate within the established Information Technology Infrastructure Library (ITIL) service support and service delivery framework to ensure alignment with best practices.
- Escalate complex technical issues to Tier 2 support or relevant IT (Information Technology) teams for further investigation and resolution while closely monitoring these escalations through to completion.
- Collaborate with team members on continuous improvement initiatives that enhance overall efficiency in resolving userreported issues.
- Keep uptodate knowledge of industry trends related to technology advancements by participating in training sessions or selflearning activities. Required Competencies
- Effective communication skills (both written and verbal) with an emphasis on clarity when explaining technical concepts to nonexperts
- Strong customer service and interpersonal skill
- Outstanding problemsolving abilities coupled with strong analytical thinking skills
- Attention to detail when documenting information accurately
- Familiarity with common business applications such as Microsoft Office Suite (Word Excel) email clients (Outlook) collaboration tools (Microsoft Teams/Webex)
- Knowledge of Windows/Mac operating systems
- Basic understanding of networking concepts such as IP addressing/subnetting/DNS/DHCP
Years of Experience
- 1 years of relevant work experience preferably in a helpdesk or technical support role
Educational Qualification
- Bachelors degree Relevant certifications such as ITIL CHDA Comp TIA A Network Security are advantageous
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
