Helpdesk Support IV
Helpdesk Support IV
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Salary Not Disclosed
1 Vacancy
Job Description
Position: Helpdesk Support IV
Pay Rate: $25 $29 per hour
Location: Midland TX
Work Setup: Onsite
Schedule: Monday Friday 8:00 AM 5:00 PM
Role Details:
Key Question:
- Will they be the only person in this role
No they will work with two other team members.
Key Responsibilities:
- User Support in Midland: Supports all users in the Midland office.
- Equipment Management: Prepares and sets up laptops monitors and docking stations for new employees; assists with office moves.
- Technical Troubleshooting: Provides initial troubleshooting for software and hardware issues including PCs and laptops.
- Occasional Travel: May need to travel to other office locations using an Oxy loaner vehicle.
Primary Responsibilities:
- Hardware Installation and Delivery: Set up and deliver new computers monitors docking stations and accessories.
- Loaner Laptop Maintenance: Clean wipe reimage and reload laptops in the loaner pool.
- User Equipment Moves: Disconnect relocate and reconnect equipment within the office.
- User Transfers: Assist with data copying backups and equipment transfer for users relocating between offices.
- Warranty Repairs: Coordinate with Dell for repairs including disk memory and battery replacements.
- Computer Imaging and Setup: Unbox stage and image computers following client processes.
- Inventory and Asset Management: Maintain accurate equipment records and stock inventory.
Technical Skills Required:
- System Image Deployment: Windows OS image deployment experience.
- ITSM Ticket System: Familiarity with ticketing systems for tracking issues and tasks.
- Hardware & Software Troubleshooting: Proficient in troubleshooting and repair for PCs laptops and basic Outlook & Microsoft applications.
- Other Duties: Additional tasks as assigned by the supervisor.
Employment Type
Full Time
