drjobs Level II Helpdesk Technician

Level II Helpdesk Technician

Employer Active

drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Alexander City - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

Summary:
The PC Systems Administrator/Analyst will provide Tier I and II support for desktop application and network issues managing both phone and inperson requests. This role includes troubleshooting escalating issues as needed and participating in IT projects like OS upgrades and software installations. The ideal candidate has strong communication skills customer service expertise and technical knowledge in Windows MacOS Office 365 and ITIL processes.

Position Info:

  • Title: Level II Helpdesk Technician
  • Client: Alldata / AutoZone / WEST
  • Duration: 6 Months
  • Location: Elk Grove California 95757
  • Work Mode: Onsite

Responsibilities:

  • Provide Tier I and II support for users handling desktop application and network issues.
  • Document and track technical issues to ensure timely resolutions and status reporting.
  • Manage and troubleshoot Active Directory services Office 365 environments and user permissions.
  • Maintain hardware and software setup upgrades and troubleshooting both remotely and onsite.
  • Support ticketing processes and maintain customer satisfaction and ticket closure rates of 96.5% or higher.

Skills/Qualifications:

  • Experience managing Microsoft Domain Users Windows OS MacOS and VMware.
  • Proficiency with ITIL service management software (e.g. ZoHo ServiceDesk Atlassian Suite SMAX).
  • Experience in Office 365 user support and account management.
  • Strong customer service communication and documentation skills.
  • Applied knowledge of ITIL support processes including incident and change management.
  • Ability to work independently prioritize in a fastpaced environment and demonstrate a proactive approach to problemsolving.

Employment Type

Full Time

Company Industry

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.