Helpdesk Specialist Entry
Helpdesk Specialist Entry
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Job Description
Position Title & Code: Helpdesk Specialist Entry
Location: Washington DC
Project End Date: 09/30/2025 (With Possible extension to next fiscal year)
Short Description:
Install and configure software and hardware components of computer and network systems. Provide technical support to users and troubleshoot system and network issues. Perform diagnostic tests and maintenance procedures.
Complete Description:
The Department is looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to users troubleshooting network issues and perform diagnostic tests to ensure optimal system performance.
Responsibilities:
1. Responds to and diagnoses problems through discussion with users.
2. Ensures a timely process through which problems are controlled including problem recognition research isolation resolution and followup steps.
3. Ability to understand and maintain inventory management.
4. Provides support to end users on a variety of issues.
5. Identifies researches and resolves technical problems.
6. Responds to telephone calls emails and personnel requests for technical support.
7. Documents tracks and monitors the problem to ensure a timely resolution.
8. Provides secondtier support to end users for either PC server or mainframe applications or hardware.
9. Interacts with network services software systems engineering and/or applications development to restore service and/or identify and correct core problem.
10. Simulates or recreates user problems to resolve operating difficulties.
11. Recommends systems modifications to reduce user problems.
12. Knowledge of Office 365.
13. Ability to maintain users accounts in Active Directory.
Minimum Education/Certification Requirements:
Bachelors degree in IT or related field or equivalent experience
Skill Assessment: (Please include the years of experience last used and brief description on skills below information is to be submitted along with the resume)
Skill
Required / Desired
Amount of Experience
Years Used
Short Brief Description
Project
15 yrs. diagnosing and resolving end user computer/computer peripherals problems
Required
1 years
15 yrs. providing secondtier support to end users server or mainframe apps/hardware
Required
1 years
15 yrs. documenting tracking and monitoring end user server or mainframe apps/hardware problems
Required
1 years
Assisting in the setup reinstallation or replacement of IT equipment between floors.
Required
1 years
Resolving issues and or troubleshooting issues to supervisor.
Required
1 years
Ability to communicate issues and work in team environment.
Required
1 years
Knowledge of IT hardware configuration and installation (pcs monitors setup)
Required
1 years
Bachelors degree in IT or related field or equivalent experience
Highly desired
5 Years
Must be willing to work onsite
Required
Must be able to lift 20 lb
Required
Employment Type
Full Time
