German Customer Support In Lisbon
German Customer Support In Lisbon
Posted on :
29-09-2024
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Job Description
Key Responsibilities:
- Offer technical assistance to customers through voice email and chat channels.
- Troubleshoot and resolve customer inquiries and issues related to our products and services.
- Provide clear and concise information to customers guiding them through solutions.
- Document customer interactions and maintain accurate records in our support system.
- Collaborate with team members to escalate and resolve complex technical issues.
- Continuously update knowledge on products and services to provide accurate support.
Requirements:
- Native proficiency in German and B2level proficiency in English.
- Strong communication skills both written and verbal.
- Previous experience in customer support or a technical support role is preferred.
- Ability to work independently and as part of a team.
- Strong problemsolving skills and attention to detail.
- Flexibility to work in rotational shifts including weekends.
Work Schedule:
- Monday to Friday: 8:00 AM 8:00 PM (Rotational shifts; 8 hours per day).
- Saturday to Sunday: 8:00 AM 5:00 PM (5 days per week).
Benefits:
- Competitive salary based on experience.
- Opportunities for career advancement and professional development.
- A collaborative and inclusive work environment.
- Additional perks and incentives.
Remote Work :
No
Employment Type
Full Time
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