Claim Resolution Specialist
Claim Resolution Specialist
Posted on :
28-09-2024
Employer Active
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Responsibilities:
Phone servicing of claim inquiries customer escalations client concerns and inquiries status updates etc.
Provide excellent customer service and accurate information via incoming telephone calls text chats and email in a fastpaced automated highvolume contact center environment
Assume ownership and accountability in handling customer requests in an efficient accurate and professional manner
Demonstrate the ability to analyze information to make appropriate decisions and solve problems while maintaining a pleasant phone experience for the caller
Effectively navigate multiple system applications to research analyze and resolve requests inquiries & concerns
Maintain established levels of productivity service and quality standards
Learn and comply with corporate policies regulatory standards business processes and procedures
Complete additional tasks and other projects/duties as assigned
Availability to work a variety of shifts including closing (through 6pm CST). Work overtime as needed
Skills:
Effective strong and service focused communication skills both verbal and written. Ability to deescalate and resolve a customer complaint while demonstrating confidence and empathy
Strong decisionmaking velocity in a fastpaced highvolume phone contact center environment
Proficient computer skills (keyboarding login web/cloud navigation) Microsoft 360 (Excel Word Outlook Teams) multimonitor usage and multitasking
Demonstrate professionalism personal accountability reliability and taking personal pride in the handling of inquiries from our customers and agency partners
Ability to manage competing demands handle stressful situations problem solving and strong decision velocity
Bilingual skillset strongly preferred
Education/Experience
Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!
Experience in a highvolume contact center with a strong focus on superior service is required
Customer Service years of experience1 2 years experience
Phone servicing of claim inquiries customer escalations client concerns and inquiries status updates etc.
Provide excellent customer service and accurate information via incoming telephone calls text chats and email in a fastpaced automated highvolume contact center environment
Assume ownership and accountability in handling customer requests in an efficient accurate and professional manner
Demonstrate the ability to analyze information to make appropriate decisions and solve problems while maintaining a pleasant phone experience for the caller
Effectively navigate multiple system applications to research analyze and resolve requests inquiries & concerns
Maintain established levels of productivity service and quality standards
Learn and comply with corporate policies regulatory standards business processes and procedures
Complete additional tasks and other projects/duties as assigned
Availability to work a variety of shifts including closing (through 6pm CST). Work overtime as needed
Skills:
Effective strong and service focused communication skills both verbal and written. Ability to deescalate and resolve a customer complaint while demonstrating confidence and empathy
Strong decisionmaking velocity in a fastpaced highvolume phone contact center environment
Proficient computer skills (keyboarding login web/cloud navigation) Microsoft 360 (Excel Word Outlook Teams) multimonitor usage and multitasking
Demonstrate professionalism personal accountability reliability and taking personal pride in the handling of inquiries from our customers and agency partners
Ability to manage competing demands handle stressful situations problem solving and strong decision velocity
Bilingual skillset strongly preferred
Education/Experience
Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!
Experience in a highvolume contact center with a strong focus on superior service is required
Customer Service years of experience1 2 years experience
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
