Post Sales ociate - Real Estate Industry
Post Sales ociate - Real Estate Industry
Posted on :
26-09-2024
Employer Active
1 Vacancy
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Job Description
Business Enablers is a leading HR solutions provider specializing in strategic HR consulting and development. We partner with organizations to optimize their workforce and drive growth.
Position Summary
Resset Group a trusted real estate company is seeking a highly motivated PostSales Associate to join our dynamic team in Ahmedabad. You will play a pivotal role in nurturing customer relationships ensuring customer satisfaction and driving business growth.
Key Responsibilities
Customer Relationship Management
- Build and maintain strong relationships with postsales customers ensuring their ongoing satisfaction and loyalty.
- Provide exceptional customer service addressing inquiries concerns and requests promptly and professionally.
- Coordinate with relevant departments (e.g. construction legal property management) to ensure timely delivery and resolution of postsales issues.
- Proactively identify and address customer needs and concerns.
- Foster trust and loyalty through personalized communication and exceptional service.
Collections Management
- Manage the collections process for outstanding payments ensuring timely and accurate receipt of funds.
- Follow up with customers to collect overdue payments maintaining a professional and courteous approach.
- Negotiate payment plans or settlements with customers as needed.
- Prepare regular reports on collections activities including aging analysis payment trends and customer satisfaction metrics.
- Analyze data to identify potential risks and opportunities for improvement.
Qualifications
- Excellent communication skills in Hindi Gujarati and English both verbal and written.
- Proven experience in a customerfacing role preferably in the real estate or construction industry.
- Strong interpersonal skills and the ability to build rapport with customers.
- A positive and enthusiastic attitude with a passion for customer service.
- Excellent time management and organizational skills.
Benefits
- Competitive salary and commission structure.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
If you are a resultsoriented individual with a strong customer focus we encourage you to apply for this exciting opportunity at Resset Construction.
post-sales,real estate,sales,communication,customer satisfaction,customer service,construction
Employment Type
Full Time
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