Customer Service Executive
Customer Service Executive
Posted on :
26-09-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
26-09-2024
Job Description
We are seeking a dedicated and enthusiastic Client Servicing Executive to join our Share Transfer team. The ideal candidate will be responsible for attending to customer inquiries providing exceptional service and facilitating smooth communication regarding share transfers.
Key Responsibilities:
Customer Communication: Attend incoming calls and engage with customers to address inquiries related to share transfers and related services.
Issue Resolution: Identify and resolve customer issues promptly and effectively ensuring customer satisfaction.
Documentation: Assist customers in completing necessary documentation for share transfers and provide guidance on the process.
Followup: Conduct followups with clients regarding pending requests and ensure timely responses.
Record Keeping: Maintain accurate records of customer interactions and transactions in the CRM system.
Team Collaboration: Work closely with other departments to ensure a seamless transfer process and resolve any discrepancies.
Reporting: Prepare weekly reports on customer interactions inquiries and resolutions for management review.
Customer Education: Provide information to customers regarding shareholding services policies and procedures.
Qualifications:
Education: Master s degree in Finance Business Administration or a related field.
Experience: Previous experience in client servicing or customer support preferably in finance or share transfer services.
Communication Skills: Excellent verbal and written communication skills with a strong ability to interact with customers professionally and courteously.
Problemsolving: Strong analytical and problemsolving abilities with attention to detail.
Why Join Us
Growth Opportunities: We value professional development and provide opportunities for career advancement.
Competitive Salary: We offer competitive compensation along with incentive plans.
- IndustryInvestment Banking
Employment Type
Fulltim
record keeping,customer communication,reporting,problem-solving,communication,follow-up,issue resolution,customer education,communication skills,documentation,written communication,verbal communication,customer,team collaboration
Employment Type
Full Time
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