Operations Manager
Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
- Lead and manage a team within the Voice/NonVoice sectors ensuring adherence to quality standards and operational excellence.
- Oversee daily operations including client relationship management issue resolution and process optimization.
- Leverage extensive experience in Financial Technology BPS processes to enhance team performance.
- Collaborate with crossfunctional teams to drive process improvements and meet client expectations.
- Ensure effective communication and foster a collaborative work environment.
- Prepare and present weekly/monthly reviews with internal and external stakeholders.
- 12 years of proven experience in BPS customer processes.
- Multigeo experience preferred.
- Strong team and stakeholder management skills.
- Understanding of cryptocurrency is a plus.
- Comfortable with rotational 24/7 shifts and offs.
- BFSI customer service experience preferred.
- Fluency in Dutch Norwegian Swedish Finnish or German along with strong English skills.
- A dynamic and diverse role in a modern pleasant environment.
- Opportunities for personal and professional development.
team performance,leadership skills,operational excellence,bps customer processes,operations,financial technology,client relationship management,team management,stakeholder management,process optimization,operations management,multi-geo experience,customer,management,bfsi customer service
Employment Type
Full Time
