Overview:
The role of a Client Coordinator is crucial in facilitating communication and managing relationships between the company and its clients. This position plays a vital role in ensuring client satisfaction and smooth coordination of services ultimately contributing to the overall success of the organization.
Key Responsibilities:
- Act as the primary point of contact for client inquiries and requests.
- Coordinate and schedule client meetings appointments and followups.
- Manage client databases and ensure accurate and uptodate information.
- Collaborate with internal teams to ensure timely delivery of products/services to clients.
- Address client concerns and provide effective solutions or escalate issues as needed.
- Prepare and present reports on client activities feedback and performance.
- Assist in the development and implementation of client retention strategies.
- Conduct client satisfaction surveys and analyze results to identify areas for improvement.
- Provide administrative support for clientrelated documentation and paperwork.
- Participate in client events trade shows and presentations as a representative of the company.
Basic knowledge of marketing advertising and branding
Primary knowhow of Rajkot and various industries of Rajkot
Excellent verbal and written communication skills
Have a keen eye for detail
Accurate delivery of the message from one end to another end
A professional and friendly demeanour
Required Qualifications:
- Bachelors degree in Business Administration Marketing or related field.
- Proven experience in a clientfacing or customer service role.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Ability to prioritize and manage time effectively.
- Problemsolving skills with a customerfocused approach.
- Proficiency in CRM software and Microsoft Office suite.
- Understanding of client relationship management principles.
- Ability to work effectively in a team environment.
- Flexibility to adapt to changing client needs and industry trends.
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