ServiceNow Functional

Techwise Digital

Posted on : 25-09-2024

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1 Vacancy

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Job Location

Dangs (India) - India

Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 25-09-2024

Job Description

We are seeking an experienced ITIL Service Management Consultant to standardize and optimize ITIL processes and functions in a large customer environment involving multiple service providers. The consultant will deliver expertise in Change and Release Management consulting on endtoend Customer Service Management (CSM) and IT Service Management (ITSM) function implementation while considering various business and strategic scenarios.

Key responsibilities include reengineering existing processes and designing new ones to enhance productivity quality and service while ensuring appropriate stakeholder engagement. The consultant will lead functional process implementations using ITIL based ITSM tools like ServiceNow and work closely with the technical team to execute desired processes in an Agile environment.

Preferred qualifications include ITIL Intermediate or Expert certification and Project Management training. Candidates should have handson experience with ServiceNow (required) or similar tools like BMC Remedy or HPSM. A strong customer service orientation excellent communication skills and proven people management abilities for teams of 810 are essential. Proficiency in MS Office applications including Visio is required. A passion for problemsolving and driving continuous performance improvement is critical for success in this role.

change management,project management,hpsm,itsm,release management,service management,servicenow,visio,ms office,customer service management,itil,it service management,bmc remedy

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Techwise Digital

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ServiceNow Functional

Techwise Digital

Job Description

Employment Type

Company Industry

Key Skills

About Company

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