Customer Support Specialist - Malayalam

Overview:

Key Responsibilities:

• Provide excellent customer support in Malayalam via phone email and chat
• Understand and resolve customer inquiries and issues promptly and professionally
• Ensure accurate and timely documentation of customer interactions and issue resolutions
• Collaborate with other teams to escalate and resolve complex customer issues
• Stay updated on product knowledge and company policies to provide accurate information to customers
• Assist in developing and improving customer support processes and resources
• Handle customer complaints and provide appropriate solutions
• Meet customer service and productivity goals
• Contribute to a positive team environment and company culture
• Perform other related duties as assigned

Required Qualifications:

• Fluency in written and spoken Malayalam and English
• Proven experience in a customer support role
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a fastpaced environment
• Problemsolving skills with a focus on providing effective solutions
• Excellent listening skills and the ability to empathize with customers
• Knowledge of customer relationship management (CRM) systems and practices
• Flexibility to work in shifts including weekends and holidays
• High school diploma or equivalent; Bachelors degree is a plus
• Ability to work independently and as part of a team
• Strong computer skills and proficiency in Microsoft Office
• Ability to handle confidential and sensitive information securely
• Attention to detail and accuracy in data entry and recordkeeping
• Positive attitude and willingness to learn and grow in the role
• Experience in a multicultural or multinational environment is beneficial

microsoft office proficiency,malayalam,customer support,crm systems,problem-solving,data entry,malayalam proficiency,communication,positive attitude,multitasking,customer service