Production Support Engineer AWS Java Microservices Splunk AppDynamics
Production Support Engineer AWS Java Microservices Splunk AppDynamics
Posted on :
28-09-2024
Employer Active
1 Vacancy
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Job Description
This is a remote position.
We are seeking a Production Support Engineer to join our team.
Responsibilites:
- Be the first line of defense for production and test environment issues.
- Work collaboratively with the team to identify manage and resolve ongoing incidents.
- Troubleshoot and connect with appropriate teams to effectively triage issues impacting test and production environments.
- Understand system architecture upstream and downstream dependencies to enable effective participation in triage and restoration activities.
- Perform systems monitoring of applications within the IRS domain after service restoration and post patching maintenance and upgrades.
- Create necessary service tickets and ensure tickets are routed to the appropriate technical teams.
- Provide weekend support for various activities including patching release deployments security updates and 3rd party updates.
- Keep up with info alerts patching alerts and delivery partners activities.
- Update stakeholders to plan for upcoming maintenance as well as alert them about service issues and restoration.
- Manage and communicate about upcoming maintenance in the test environment on a daily basis.
- Liaise with various stakeholders to gain approval for alert communications including confirmation before an allclear communication.
- Work closely with testing and development teams to prepare for infrastructure updates and release readiness.
- Submit Application Redirects tickets for planned maintenance after gaining approval from management.
- Participate in analysis and improvement of system performance.
- Host daily operational standup.
- Provide additional support to existing production support procedures and process improvements.
- Provide regular status reports to management on application status and other metrics.
- Collaborate with management to improve and customize reports related to production support.
- Plan and manage support for incident management tools and processes.
Requirements
- Bachelors Degree in computer science engineering or related field.
- AWS Cloud certification.
- 3 years of relevant IT work experience with cloud experience.
- Knowledge of Java and microservice development and deployments.
- Understanding of the business processes behind applications.
- Strong analytical problemsolving negotiation task and project management and organizational skills.
- Strong oral and written communication skills including process documentation.
- Proficiency in Microsoft Office applications (Word PowerPoint Excel and Project).
- Proficiency in knowledge of computer systems databases and SharePoint.
- Knowledge of Splunk and AppDynamics.
Benefits
- Work Location: Remote
- 5 days working
3+ years of relevant IT work experience with cloud experience. Knowledge of Java and microservice development and deployments. Understanding of the business processes behind applications. Strong analytical, problem-solving, negotiation, task and project management, and organizational skills. Strong oral and written communication skills, including process documentation. Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, and Project). Proficiency in knowledge of computer systems, databases, and SharePoint. Knowledge of Splunk and AppDynamics.
Employment Type
Full Time
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