Support Engineer - Robotic Process Automation RPA
Support Engineer - Robotic Process Automation RPA
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Proactively monitor the performance and health of all RPA bots. Ensure that the bots are functioning as intended and address any potential issues promptly to minimize downtime.
Diagnose and resolve technical problems system errors and exceptions encountered by RPA bots. Collaborate with the RPA developers and other stakeholders to provide effective solutions and bot status updates
Act as the first point of contact for RPArelated incidents and service requests. Efficiently manage and prioritize tickets to meet SLA targets and ensure a high level of customer satisfaction.
Create and maintain comprehensive documentation related to RPA bot configurations issue resolutions and best practices. Develop knowledge base articles to aid in future troubleshooting.
Conduct training sessions and workshops to educate endusers and fellow team members on RPA best practices and usage guidelines.
Ensure RPA bots comply with data security and governance standards. Implement necessary security measures to safeguard sensitive information.
Qualifications :
B.E/B.Tech
Additional Information :
Bachelors degree in Computer Science Information Technology or a related field. 13 years of handson experience in providing support for RPA bots. Proficiency in working with Automation Anywhere Automation Anywhere Certification is desirable not mandatory Solid understanding of RPA architecture workflow design and process automation principles. Strong analytical and problemsolving skills with the ability to troubleshoot technical issues efficiently. Excellent communication and interpersonal skills to collaborate effectively with crossfunctional teams and stakeholders. Proactive attitude with a passion for continuous learning and staying updated on RPA and intelligent automation technologies.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
