Online Customer Service Representative

The Candid Solutions

Posted on : 26-09-2024

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1 Vacancy

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Jobs by Experience

1-3years

Job Location

Lagos - Nigeria

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 26-09-2024

Job Description

We are looking for a detailoriented and customerfocused Online Customer Service Representative to join our team. This role will primarily handle website orders and customer complaints ensuring a seamless and positive shopping experience for all online customers. You will be responsible for resolving orderrelated issues processing returns and addressing customer concerns in a timely and professional manner.

Requirements

Proven experience in online customer service preferably within ecommerce or the fashion industry.

Strong problemsolving skills especially in handling customer complaints and order issues.

Excellent written communication skills for professional and clear customer interactions.

Familiarity with ecommerce platforms (Shopify Magento etc.) and order management systems.

Ability to multitask and handle high volumes of customer queries efficiently.

Experience with processing refunds exchanges and returns.

Strong organizational skills and attention to detail particularly with order management.

Responsibilities:

Manage and process customer orders placed through the website.

Ensure accuracy in order details including sizes quantities and shipping information.

Verify payments confirm order statuses and track orders from processing to delivery.

Assist customers with order modifications cancellations or special requests.

Address and resolve customer complaints related to website orders including incorrect items delayed shipments or damaged products.

Provide refunds process returns and handle exchanges in accordance with the company s policies.

Ensure that all customer interactions and resolutions align with the company s policies on refunds returns and exchanges.

Keep thorough records of all customer interactions complaints and orderrelated issues.

Employment Type

Full Time

Company Industry

Key Skills

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About Company

The Candid Solutions

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Online Customer Service Representative

The Candid Solutions

Job Description

Requirements

Employment Type

Company Industry

Key Skills

About Company

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