Community Manager
Community Manager
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Job Description
The Community Manager plays a pivotal role in ensuring the seamless operation of the coworking center focusing on client satisfaction lead generation and overall community engagement. This position requires a dynamic individual with excellent communication skills organizational abilities and a passion for creating a vibrant and collaborative workspace.
Role & responsibilities:
1. Operational Management:
Oversee daytoday operations of the coworking space.
Collaborate with housekeeping and administration teams to maintain a clean and efficient workspace.
Ensure that all facilities and amenities are wellmaintained and operational.
2. Client Satisfaction:
Foster a positive and inclusive community culture within the coworking space.
Address client queries concerns and requests promptly to ensure high client satisfaction.
Implement strategies to enhance the overall client experience and sense of community.
3. Client Acquisition:
Proactively identify and pursue potential leads to maximize occupancy rates.
Conduct tours for prospective clients showcasing the benefits and features of the coworking space.
Collaborate with the marketing team to develop strategies for attracting new clients.
4. Rent Collection:
Monitor and manage monthly rent collection from clients.
Work closely with the finance department to address any billing discrepancies or payment issues.
Implement strategies to reduce arrears and ensure timely payments.
5. Client Retention:
Develop and implement initiatives to retain existing clients and minimize turnover.
Conduct regular checkins with clients to understand their evolving needs and concerns.
Proactively address any potential issues to prevent client dissatisfaction.
6. NPS (Net Promoter Score) Maintenance:
Implement measures to track and improve the Net Promoter Score.
Gather feedback from clients and use it to enhance services and amenities.
Develop and execute strategies to increase positive wordofmouth referrals.
7. Community Engagement:
Organize and coordinate events workshops and networking opportunities to foster community engagement.
Facilitate communication and collaboration among coworkers creating a sense of belonging.
Act as a liaison between clients and management ensuring effective communication.
8. Reporting:
Prepare regular reports on key performance indicators occupancy rates and client satisfaction.
Provide insights and recommendations to management based on data analysis.
Requirements
Qualifications:
Bachelors degree in Business Administration Hospitality or a related field.
Previous experience in community management customer service or hospitality is preferred.
Excellent communication interpersonal and problemsolving skills.
Benefits
Employment Type
Full Time
