Helpdesk yst
Helpdesk yst
Posted on :
25-09-2024
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Job Description
Title: Helpdesk Analyst
Location: Salt Lake City UT
Duration:612 Months with possible extensions.
Duration:612 Months with possible extensions.
Weekdays Shift:
MondayFriday
6:00AM to 2:30PM
9:30AM to 6:00PM
6:00AM to 2:30PM
9:30AM to 6:00PM
Weekend Shift:
Monday/Tuesday and Saturday/Sunday 4 days at 10 hours per day:
6:00AM to 4:30PM
8:30AM to 7:00PM
6:00AM to 4:30PM
8:30AM to 7:00PM
Basic Qualifications:
- Minimum 2 years of experience working in the technical support field in an enterprise environment preferably with phone support experience.
- Solid technical knowledge troubleshooting skills and support experience with the following:
- Zoom
- Microsoft Windows platform (Windows 7 10) Networking LAN WAN corporate enterprise domain infrastructure environment Windows desktop and server operating system Microsoft Active Directory Microsoft Outlook
- Good understanding of the Microsoft Office products such as Word Excel and PowerPoint.
- Basic conceptual knowledge of Citrix/VMware/VDI/Virtualization.
- Ability to perform Mobile OS (iOS/Android) application troubleshooting.
- Team player mentality collaborative selflearner and selfmotivated.
- Good understanding of English and good communication skills is a must.
- Strong customer service skills and focus on ownership throughout the resolution process.
- Flexibility to occasionally work any 24x7 shift to accommodate BCP or other business impacting events.
- For our Asia language support team hours of operation would match with region of support based on language spoken.
Preferred Qualifications
- The use of softwarebased web conferencing programs such as Lync Skype WebEx Zoom.
- Experience operating and troubleshooting on a variety of multimedia /audiovisual hardware and software for at least 2 years.
Employment Type
Full Time
Key Skills
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