Service Manager

Purpose of the job:

The Service Manager is responsible for running an efficient and profitable service department. He will operate the department at maximum production controlling costs building a loyal clientele maintaining good employee relationships setting and obtaining sales and profit objectives and maintaining service records.

Duties and Responsibilities:

• Managementrelated:

• Forecast goals and objectives for the department and strive to meet them.
• Strive for harmony and teamwork with all other departments
• Prepare and administer an annual operating budget for the service dept.
• Attend managers meetings as requested.
• Understand keep abreast of and comply with local regulations that affect service operation such as hazardous waste disposal.

• Personnelrelated:
• Hire train motivate counsel and monitor the performance of all service department staff taking corrective action where necessary.
• Direct and schedule the activities of all department employees.
• Provide technical assistance to employees as needed.
• Conduct meetings with department employees to discuss activities and problems of mutual interest.
• Monitor technicians payroll records.

• Customer and Departmentrelated:
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serve as liaison with factory representatives.
• Greet all customers promptly and give fair estimates on costs and time required for repairs and maintenance.
• Handle all customers complaints and ensure systems are reviewed to prevent recurrence.
• Establish marketing programs to ensure workshop is constantly operating at full capacity.
• Ensure customer database on Automate is cleansed and maintained.
• Break down estimates into labor and parts before the job is started so that repairs technician is aware of time allowances.
• Qualitycheck completed jobs.
• Keep abreast of new equipment and tools available and recommend purchases.
• Ensure that the work areas and customer waiting area are kept clean.
• Account for all documents; ensure that none are missing.
• Control the performance of the department using these tools daily Operating Control efficiency and productivity control comeback report warranty reports telephone surveys and monthly forecasts.
• Maintain reporting systems required by general management and the factory.
• Monitor repair order trends such as number of repair orders completed number of items per repair order dinar sales per repair order dinar sales per service advisor workinprogress outstanding warranty.
• Ensure that customers service files are uptodate and readily available for reference.
• Monitor the location and care of shop tools.
• Collect accounts receivable for service work.
• Follow up on parts department orders to ensure parts availability

Work Experiences:

• Technical skills knowledge and experience of the retail motor industry.
• Ability to control clerical work administration organization system and financial matters.
• Leadership attributes.
• Up to date knowledge of vehicles legislation consumer legislation and trade practices.
• Technical and engineering qualification.
• Skills experience and knowledge of modern business methods and financial control.
• (Preferred) College route membership of The institute Of The Motor Industry.