Service Advisor
Service Advisor
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Job Description
About Bunbury Trucks Sales and Service
Bunbury Trucks Sales and Service are the Japanese Truck Specialists. We represent both Fuso and Hino as well as Mercedes Benz and Freightliner Heavy Trucks. We are the goto business for truck sales finance parts and service in Bunbury and the Southwest.
The Role
Reporting Directly to our Service Manager we are seeking a Service Advisor to act as the vital link between our valued customers and our expert technical team.
Responsibilities
- Meet and Greet: Welcome all customers upon their arrival.
- Phone Enquiries: Handle phone enquiries and bookings.
- Invoice Management: Cost repair invoices for retail fleet warranty and internal accounts.
- Customer Updates: Keep customers informed about the progress of their vehicle.
- Authorisation: Seek approval from fleet companies for repairs and services.
- Workshop Coordination: Collaborate with the Workshop Controller to allocate work to workshop staff.
- Customer Consultation: Provide indepth information and alternatives for vehicle repairs and maintenance.
- Appointment Management: Schedule and confirm service appointments vehicle dropoffs and pickups.
- Workflow Oversight: Manage and supervise the service departments workflow.
- Customer Followup: Notify customers about service changes and vehicle readiness.
- Relationship Building: Maintain positive customer relations to secure repeat business.
Skills & Experience
- Exceptional Communication Skills: Ability to establish rapport and communicate effectively with customers.
- Strong Work Ethic & Positive Attitude: A commitment to excellence and a proactive mindset.
- Current Drivers License: Mandatory for the role.
- Industry Acumen: Prior experience in the motor industry is a significant advantage.
- Organisational Skills: Proficiency in multitasking without compromising on quality.
- TechSavvy: Familiarity with industryspecific software and office365 is essential.
Dont miss this unparalleled opportunity to elevate your career as a Service Advisor. Were committed to delivering memorable customer experiences and were relying on you to help us achieve this.
Employment Type
Full Time
