Guest Service Agent
Guest Service Agent
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Job Description
As our next Guest Service Agent you will:
- Deliver excellent service from check in to check out and everywhere in between
- Be the first point of contact for guests and visitors
- Be responsible for completing a wide variety of front office tasks which will ensure every day is different
- Provide guests and visitors with local information from your vast array of knowledge regarding the neighborhood attractions and amenitie
Qualifications :
What we are looking for:
- The ability to work under pressure multitask and think on your feet to quickly resolve issues is required
- Strong verbal and written communication skills and pride in personal presentation
- A people person who is able to make genuine connections with their colleagues and guests
- A genuine passion for customer service with a strong focus on always making our guests feel welcome during their stay
- Previous experience in high level customer service desirable but not essential
- Can go out of your way to create memorable experiences for our guests
- Have the availability and flexibility to work shifts across Monday to Sunday including early mornings and late nights and Public Holidays
- Hold a manual drivers license (preferred)
- Know Brisbane and can recommend great things to see and do for our guests
- Full time and Part time positions are available
To be successful in this role you will be available to work overnight shifts including on weekends and public holidays as per our business demands. You have a passion for the Hospitality Industry and are committed to delivering high levels of customer service.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.
Benefits Your Way:
- Access to Accor team benefits including global discounts on accommodation and food & beverage.
- A supportive and collaborative work environment.
- The opportunity to grow and progress your career with Australias largest hospitality employer Accor
- Accor has a strong focus on ensuring all of its people feel welcome and feel valued.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit Do what you love care for the world dare to challenge the status quo! #BELIMITLESS.
Additionally our Hotel team are a great mix of fun friendly and industry experts making this a great team to be part of.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
