Customer Experience Manager

Remote Entry Level

As a Customer Experience Manager youll focus on helping clients with their travel needs by delivering personalized service and expert advice to ensure they have a smooth and enjoyable travel experience. Your duties will include addressing client inquiries arranging travel plans offering recommendations and resolving any issues that may occur before during or after their trip.

Key Responsibilities:

Client Support and Engagement:

• Promptly respond to client inquiries through phone email or inperson providing detailed information on travel destinations packages and services.

• Carefully listen to clients preferences and needs offering customized recommendations and solutions to meet their expectations.

• Assist clients with booking flights accommodations transportation tours activities and other travelrelated services.

Customized Travel Planning:

• Develop personalized travel itineraries based on clients preferences budget and interests to create a memorable experience.

• Coordinate with airlines hotels car rental companies and other vendors to confirm bookings accommodate special requests and manage changes or cancellations as necessary.

Travel Documentation and Payment Management:

• Ensure that all required travel documents such as passports visas and travel insurance are uptodate and secured.

• Process payments manage transactions and issue tickets or vouchers following company policies and procedures.

Issue Resolution and Client Care:

• Address any client concerns during their travels providing quick assistance and resolving issues to improve customer satisfaction.

• Work with stakeholders like airlines hotels and tour operators to address problems such as flight delays changes in accommodations or unexpected emergencies.

Travel Product Expertise and Continuous Research:

• Stay informed on travel trends industry updates and destination information to offer clients relevant and accurate advice.

• Continuously research new travel products services and destinations to enhance offerings and improve the overall customer experience.

Administrative and Documentation Management:

• Keep accurate records of client interactions bookings payments and other pertinent details using computerized systems or databases.

• Prepare and send travel documents confirmations and itineraries to clients in a timely manner.

Remote Work :

No