Customer Support - HR system
Customer Support - HR system
Posted on :
24-09-2024
Employer Active
1 Vacancy
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Job Description
This position play a crucial role in ensuring that customers derive maximum value from a product or service ultimately fostering longterm satisfaction and loyalty. Their responsibilities typically include:
Customer Support:
Serve as a primary point of contact for customers addressing inquiries troubleshooting issues and providing technical assistance promptly and effectively.
Product Training:
Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.
Onboarding:
Guide new customers through the initial setup and implementation process ensuring a smooth transition onto the product or service.
Crossfunctional Collaboration:
Work together with teams across the organization including sales marketing product development and support to ensure a unified and positive customer experience
Requirements
12 year experience in customer support role
Possess good HR payroll leave system CPF & OT claims concept
Good communication skills and able to handle difficult customers
Entry level independent can try as training will be provided
-1-2 year experience in customer support role - Possess good HR payroll , leave system , CPF & OT claims concept - Good communication skills and able to handle difficult customers - Entry level independent can try as training will be provided
Employment Type
Full Time
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