Digitalisation Operation Senior Manager
Digitalisation Operation Senior Manager
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Optimise the endtoend customer solar journey from initial engagement through installation and beyond by implementing innovative digital tools and streamlined processes.
- Transform internal operations through the integration of advanced digital systems focusing on areas such as CRM enhancement supply chain management project coordination and financial process automation.
- Drive an efficient painless and fast licensing application journey for our customers while ensuring a high compliance rate
- Elevate the employee experience by introducing and managing digital solutions for seamless onboarding continuous learning performance management and internal communication.
- Establish a datadriven culture by developing a centralized data warehouse implementing business intelligence tools and creating predictive models to inform strategic decisionmaking across all departments.
- Innovation through AI. Identify opportunities for AI to solve complex business problems enhance decisionmaking and create new value streams. Stay abreast of the latest AI trends and technologies evaluating their potential impact on the business and spearheading pilot projects to test new ideas
- Collaborate with crossfunctional teams and external partners to ensure the successful adoption of new technologies and processes fostering a culture of innovation and continuous improvement throughout the organisation.
- Develop and implement strategic plans for the Digitalisation and Licensing Operations team setting Goals Priorities Plan and Resources Required (GPERs) aligned with company objectives
Requirements
- Professional experience (8 years) in roles such as Digital Transformation Manager Business Process Improvement Specialist or Technology Consultant.
- Strong track record in process optimisation CRM and ERP systems supply chain management and data analytics with the ability to collaborate across departments and with external partners.
- The candidate should have the capability to identify opportunities for improvement implement innovative solutions and lead crossfunctional teams in creating a more efficient datadriven and customer & employee centric organisation.
- Educational background in Computer Science Information Systems Business Administration or a related field. An advanced degree (eg MBA with a technology focus) is a plus.
- Certifications in relevant areas such as Project Management (PMP) Agile methodologies (Scrum Master) Six Sigma or specific technology platforms (e.g.Salesforce Microsoft Dynamics) are desirable.
- Demonstrable knowledge and experience in applying artificial intelligence (AI) technologies within business operations. This includes understanding AI concepts tools and their practical applications to drive business improvements and innovation
Employment Type
Full Time
