Desktop Admin

Title: Desktop Admin

Location: Hackensack NJ (Day1 Onsite)

Strong computer software and hardware troubleshooting skills

Responsibilities:

Install and configure software and hardware on end point devices.

Manage network servers and technology tools.

Respond to Client to support requests.

Set up accounts and workstations.

Monitor performance and maintain systems according to requirements.

Troubleshooting of software and hardware issues.

Ensure security through access controls backups and firewalls.

Upgrade systems with new releases and models

Develop expertise to train staff on new technologies.

Build an internal wiki with technical documentation manuals and IT policies.

Provide desktop systems and user support to ensure required computer capabilities are available to all users.

Develop and provide systems and software training to the endusers

Install configure test maintain monitor and troubleshoot enduser workstations and related hardware and software for local and remote users

Develop and maintain an inventory of all IT desktops components and equipment

Maintain documentation on all desktop processes and procedures

Ensure that application and system updates are in place

Deploy implement troubleshoot and support the workforce environment

Monitor the ongoing operation of the Windows environment

As applicable create maintain and update tickets within the ITSM (ServiceNow)

Provide hands and feet onsite local assistance as directed by TechM Service Support as needed

Restore standard managed workstation and secure local data stored from the latest available backup through the supported workstation backup mechanism

Core Competencies

Strong computer software and hardware troubleshooting skills

Working knowledge of networking and troubleshooting skills

Installation and configuration of Windows operating systems for end point devices.

Troubleshooting skills related to Windows operating systems Hardware applications Printers and other IT devices

Effective writing skills to develop training materials and document processes and procedures

Ability to multitask and adapt to fastpaced support demands

Strong interpersonal skills with the ability to interact and work with users

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race religion color sex age national origin or disability. All applicants will be evaluated solely on the basis of their ability competence and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at .