German Technical Support Specialist
German Technical Support Specialist
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Job Description
We are dedicated to providing toptier technical support and innovative solutions to our clients worldwide. As a leader in the industry we pride ourselves on fostering a collaborative environment where employees can develop and grow their skills. We are committed to customer satisfaction and continuous improvement making us an ideal place for professionals who are passionate about technology and customer support.
Tasks
As a Technical Support Specialist (2nd Level) you will be responsible for delivering highquality technical assistance to our clients. This includes processing support requests analyzing system logs troubleshooting remotely and helping improve the client knowledge database. You will act as a key player in resolving complex technical issues while ensuring client KPIs are met. Your proactive approach and problemsolving skills will contribute to an exceptional client experience.
- Process and manage support requests from clients in a timely and efficient manner.
- Analyze system logs to diagnose and troubleshoot technical issues.
- Perform remote troubleshooting to resolve client issues.
- Achieve and maintain client Key Performance Indicators (KPIs) consistently.
- Contribute to and improve the client Knowledge Database.
- Provide a high level of technical guidance and assistance in problemsolving ensuring customer satisfaction.
Requirements
- Fluency in German (B2) and English (B2) both written and verbal.
- Strong analytical and troubleshooting skills with the ability to solve complex technical problems.
- Knowledge of networking and Linux systems.
- Customeroriented mindset with a proactive teamplayer attitude.
- Experience in a similar technical support role is considered an advantage.
Benefits
- Competitive Salary: 4000 BGN gross per month. (about 2040e)
- Performance Bonus: Available with specifics discussed during the screening process.
- Relocation Assistance:
- To Sofia: Up to 490 BGN (about 250e) travel refund after 6 months with the company along with 2 weeks of accommodation in a citycenter hotel (breakfast included).
- Option for a salary advance of up to 1056 BGN (about 540e) in repayable in installments.
- Working Hours: Standard Monday to Friday schedule from 10:00 AM to 7:00 PM with a 1hour lunch break and two 15minute breaks.
- Health and Life Insurance: Comprehensive coverage.
- Multisport Card: Access to gyms swimming pools and sports facilities.
- Transport Allowance: To help with daily commuting.
- Bonuses for major life events and additional paid leave for education.
- Corporate Discounts: Exclusive discounts on various products and services.
- Company Events: Regular events to celebrate and bring the team together.
- Monday to Friday from 10:00 AM to 7:00 PM providing you with a structured work schedule and weekends off.
- Comprehensive fullypaid training and onboarding program.
- Opportunities for continuous professional development and career growth.
- For the first 3 months the role is based onsite in Sofia Bulgaria. Afterward you can enjoy the flexibility of a hybrid work model.
Take the next step in your careerapply today to become our next Technical Support Specialist and make a meaningful impact!
Employment Type
Full Time
