Customer Support Representative-III
Customer Support Representative-III
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Salary Not Disclosed
1 Vacancy
Job Description
Customer Support RepresentativeIII
Overview:
Key Responsibilities:
- Handle complex customer inquiries via phone email and chat
- Provide technical support for product inquiries and issues
- Identify and escalate priority issues to the appropriate channels
- Collaborate with crossfunctional teams to resolve customer concerns
- Conduct customer followups to ensure resolution satisfaction
- Stay updated on product knowledge and internal processes
- Assist in training and mentoring new support representatives
- Document and maintain customer interaction records
- Analyze customer data to identify trends and opportunities for improvement
- Participate in developing and refining support processes and procedures
- Contribute to the improvement of customer service tools and resources
- Handle customer complaints and provide appropriate solutions
- Adhere to company policies and procedures while representing the brand
- Meet individual and team KPIs and service level agreements
- Provide proactive communication and updates to customers
Required Qualifications:
- Bachelors degree in a relevant field or equivalent work experience
- 3 years of experience in customer support or related roles
- Demonstrated ability to troubleshoot technical issues effectively
- Excellent communication and interpersonal skills
- Proficiency in CRM software and support ticketing systems
- Strong understanding of customer service principles and practices
- Ability to work independently and in a team environment
- Strong organizational and multitasking abilities
- Problemsolving skills with attention to detail
- Ability to adapt and thrive in a fastpaced dynamic environment
- Experience in mentoring or coaching junior support representatives
- Proven track record of meeting and exceeding customer satisfaction metrics
- Familiarity with product knowledge and technical aptitude
- Flexibility to work in shifts including weekends and holidays
- Knowledge of relevant industry regulations and compliance standards
interpersonal skills,customer support,technical support,troubleshooting,customer satisfaction metrics,customer service,industry regulations,crm software,communication,compliance standards,customer satisfaction,mentoring,customer service principles,support ticketing systems,problem-solving
Employment Type
Full Time
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
