Client Support ociate
Client Support ociate
Posted on :
21-09-2024
Employer Active
1 Vacancy
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Job Description
The Client Support Associate plays a crucial role in ensuring customer satisfaction by providing exceptional support and assistance to clients. They serve as the primary point of contact for addressing customer inquiries resolving issues and maintaining positive client relationships. This role is integral to the organizations success as it directly impacts customer retention and loyalty.
Responsibilities:
- Responding to client inquiries and providing comprehensive support via phone email or chat
- Resolving client issues and escalating complex cases to the appropriate teams
- Assisting clients in navigating products or services and providing guidance as needed
- Managing and updating client accounts and information in the company database
- Collaborating with internal teams to ensure prompt and effective resolution of client concerns
- Identifying opportunities to upsell or crosssell additional products or services to clients
- Conducting client satisfaction surveys and gathering feedback for continuous improvement
- Preparing reports on client interactions issues and feedback
- Adhering to established service level agreements and performance metrics
- Staying updated on product knowledge and effectively communicating updates to clients
Required Qualifications:
- Associates degree in Business Administration Communications or related field
- Proven experience in customer service or client support role
- Exceptional communication and interpersonal skills
- Ability to empathize with clients and provide professional empathetic assistance
- Strong problemsolving abilities and attention to detail
- Proficiency in using CRM software and other client management tools
- Ability to work efficiently in a fastpaced dynamic environment
- Excellent organizational and time management skills
- Team player with the ability to collaborate effectively with crossfunctional teams
- Understanding of sales techniques and customer relationship management
customer service,communication,teamwork,organization
Employment Type
Full Time
Key Skills
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