Client Support ociate

Responsibilities:

• Responding to client inquiries and providing comprehensive support via phone email or chat
• Resolving client issues and escalating complex cases to the appropriate teams
• Assisting clients in navigating products or services and providing guidance as needed
• Managing and updating client accounts and information in the company database
• Collaborating with internal teams to ensure prompt and effective resolution of client concerns
• Identifying opportunities to upsell or crosssell additional products or services to clients
• Conducting client satisfaction surveys and gathering feedback for continuous improvement
• Preparing reports on client interactions issues and feedback
• Adhering to established service level agreements and performance metrics
• Staying updated on product knowledge and effectively communicating updates to clients

Required Qualifications:

• Associates degree in Business Administration Communications or related field
• Proven experience in customer service or client support role
• Exceptional communication and interpersonal skills
• Ability to empathize with clients and provide professional empathetic assistance
• Strong problemsolving abilities and attention to detail
• Proficiency in using CRM software and other client management tools
• Ability to work efficiently in a fastpaced dynamic environment
• Excellent organizational and time management skills
• Team player with the ability to collaborate effectively with crossfunctional teams
• Understanding of sales techniques and customer relationship management

customer service,communication,teamwork,organization