Application Tech Support Practitioner
Application Tech Support Practitioner
Posted on :
10-12-2024
Employer Active
1 Vacancy
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Job Description
Summary: As an Application Tech Support Practitioner you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients accurately defining and resolving issues and ensuring worldclass system performance.
Roles & Responsibilities:
Provide service desk voice support to clients accurately defining and resolving issues based on deep product knowledge.
Manage service desk operations ensuring worldclass system performance and exceptional communication with clients.
Interpret and design resolutions for client issues utilizing exceptional communication skills and deep product knowledge.
Collaborate with crossfunctional teams to ensure quality and timely issue resolution.
Professional & Technical Skills:
Must To Have Skills: Service Desk Voice Support Service Desk Management
Strong understanding of IT operations and service desk management.
Experience with incident management and problem management processes.
Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment.
Additional Information:
The candidate should have 02 years of experience in Service Desk Management.
The ideal candidate will possess a strong educational background in Information Technology Operations or a related field.
This position is based at our Bengaluru office.
Employment Type
Full Time
Key Skills
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