Customer Support
Posted on :
20-09-2024
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
20-09-2024
Job Description
Title : Customer Support
Location : Columbus OH
Salary : $110K Per Annum Plus Benefits
Key Responsibilities:
* Respond to Triple Whale customer needs via live chat owning that interaction from inception to resolution
* Troubleshoot technical platform issues
* Advise our customers on bestpractices with the Triple Whale platform and its use cases
* Assist customers with urgent needs and help usher them to the best solutions and across our platform and the business
* Act as first line of defense for triaging & debugging platform health issues
* Exceed customer expectations on response quality timeliness of responses and overall customer experience
* Continuously train to become an expert on the Triple Whale platform online marketing and the ecommerce industry
Qualifications:
* 12 years of experience in a customer support or clientfacing role in a SaaS or tech environment.
* Experience in ecommerce with analytics platforms or with another SaaS platform highly preferred.
* Strong technical understanding
* Strong verbal and written communication skills with the ability to explain complex concepts in a simple way.
* Ability to troubleshoot basic technical issues and think creatively to find solutions.
* A customerfirst mentality with a genuine desire to help others and ensure their satisfaction.
* Comfortable using various software tools and able to quickly learn new technologies and systems.
* Ability to collaborate effectively with crossfunctional teams and contribute to a positive work environment.
* Ability to manage multiple tasks and prioritize effectively.
* Familiarity with Hubspot a huge plus.
Employment Type
Full Time
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