Desktop support

Desktop support

Houston TX Onsite

67 years experience supporting EUC devices in IT Infrastructure function

Good experience in troubleshooting desktop/ laptop issues

Experience in supporting Apple Devices

Experience in providing ITIL based support for EUC environment

Good understanding of ITIL processes

Experience working with hardware and software vendors

Experience in providing support to printers scanners and fax machines

Basic knowledge of VPN VDI and antivirus technologies

Experience in reimaging machines

Good skills in patching and software deployment

VIP support experience

Experience in supporting corporate mobile devices

Must have knowledge of typical desktop applications (Outlook MS Teams Skype Sharepoint MS Office)

Should have good understanding of Microsoft Acrive Directory DHCP and DNS

Should have good understanding of user profile management

Proven Customer Service skills

Excellent written and oral communication