German Technical Customer Support Advisor
German Technical Customer Support Advisor
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Job Description
Thinking about moving abroad Take a look at Barcelonawhere there is a lot to do and experience.You will be able to visit a good number of museums the Barcelona Cathedral and the Sagrada Familia. You can experience the culture and maybe even learn Catalan or Spanish. All of this is possible while working for one of the biggest companies in communication. Want to take the next step and start this new adventure Take a look at this job position!
About position
As a Technical Customer Support Advisor you will deliver toptier technical assistance to our clients through phone and email. Your role will involve supporting B2B customers (merchants) by resolving issues related to their ecommerce transactions on the platform. Youll investigate and troubleshoot payment and account concerns ensuring strong relationships with customers through prompt followup.
Yourrole
As a Customer Service Advisor your main duty will be to deliver exceptional support to customers by handling both technical and administrative queries via telephone chat and email. This will involve helping customers with the installation and setup of their terminals or online payment solutions resolving any reported issues and fostering strong customer relationships.
Your profile
- Fluent in the requested language
- Working proficiency in English
- Ideally you bring experience from a call center environment
- Possess excellent communication and interpersonal skills
- Maintain a positive adaptable mindset
- Teamoriented with a keen interest in technology
- Serviceoriented and skilled at managing conflicts constructively.
Benefits
- Paid training
- Free Spanish lessons (once a week)
- Unique atmospheric peopleoriented call centre with a good dose of fun
- Marketbased basic salary with the possibility of a bonus
- Employee benefits such as meal cards transport cards and private insurance
- Free fruit and coffee
- Growth opportunities
Location
Barcelona Spain
Employment Type
Full Time
