Marketing Communications Coordinator

Job description

Company Description

Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located on a 21 Acres private island amid lush greenery, perfect for a rejuvenating stay. Enjoy seasonally inspired dining experiences and unmatched hotel services and amenities.

Job Description

Primary Responsibilities

Marketing Management
• Develops a public relations program for the hotel based on its marketing goals. Liaises with Marketing in targeting specific markets and developing the public relations strategies to reach these markets.
• Develops media contacts, plans press conferences and other press activities. Acts as hotel’s liaison with media to promote good publicity and counteract bad publicity.
• Develops and organizes promotional activities, coordinates with departments concerned; invites VIPs and media to promotional activities; prepares and issues press releases.
• Establishes sales leads from the study of magazines, newspapers and personal contacts; coordinates sales leads with Banqueting and Sales Departments.
• Disseminates corporate press releases to appropriate local trade and consumer media.
• Establishes a program for sending promotional news to trade publications on a regular basis covering special events, promotions, etc.
• Prepares promotional press releases on personalities among guests and employees of the hotel and on newsworthy events in the hotel.
• Provides information to other departments on activities within and outside the hotel which may be useful when dealing with guests.
• Accepts clients and media complaints, requests, and inquiries and coordinates handling with departments concerned.
• Coordinates all activities with the Sales Manager.
• Maintains good public relations by extending personalized service to VIPs, e.g., following up on reservations for VIPs, assisting in greeting VIPs and groups upon their arrival, sending welcome letters to VIP guests.
• Coordinates guest lists and invitations for VIP receptions, luncheons, dinners, etc.
• Maintains clipping files pertaining to the hotel(s) based on daily perusal of the media and provides same to General Manager, other departments, other hotels, corporate public relations, as appropriate.
• Maintains mailing list/contact file.
• Maintains hotel photo file.
• Liaises with Human Resource Manager on matters affecting corporate image.
• Develops hotel gifts and giveaways.
• Builds profile within the local market place through attendance at various events.
• Coordinates hotel photography when required.
• Monitors awareness of competitor activities and uses information when developing strategies.
• Plans and coordinates sponsorship activities.
• Supervises the maintenance of a mailing list consisting of a record of former and existing clients of the hotel.
• Organizes regular visits by professional persons from the media and members of the trade to the hotel.
• presents a summary of visits to the General Manager and Director of Sales & Marketing on a regular basis.
• Attends all official functions as a representative of the hotel.
• Greets all VIP guests of the hotel.
• Ensures that stationary and printed items are standardized and conform to the GRAND MERCURE standards.
• Closely coordinates social events in the hotel.
• Observes matters pertaining to PR activities of the hotel and other hotels (competitors) on a regular basis.

Team Management
• Interviews, selects, and recruits direct reports.
• Identifies and develops team members with potential.
• Conducts performance reviews with the team.
• Constantly monitors team members’ appearance, attitude, and degree of professionalism.
• Develops and conducts all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

Other Responsibilities
• Attends all briefings, meetings, and trainings as assigned by management.
• Maintains a high standard of personal appearance and hygiene at all times.
• Be aware of the hotel fire & life safety/emergency procedures.
• Performs other reasonable duties assigned by management.

Main Complexity/Critical issues in the Job
• Defines precise guest requirements and ensures that the guest services offered correspond effectively to their requests.

Qualifications

Profile

Knowledge and Experience
• Diploma in Marketing / Communications.
• Minimum of 2 years of experience in a similar capacity with proven track records.
• Excellent reading, writing, and verbal proficiency in English language.
• Proficient in MS Excel, Word, & PowerPoint.

Competencies
• Strong leadership, interpersonal, and training skills.
• Good communication and customer contact skills.
• Service-oriented with an eye for details.
• Ability to work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and professionally groomed at all times.

Additional Information

Benefits
• An opportunity to be with the world’s preferred hospitality company.
• Captivating and rewarding experience working alongside passionate professionals.
• Range of exclusive Heartist Benefits.
• Develop your talent through learning programs by Academy Accor.

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