Saas Sales Executive
Saas Sales Executive
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Job Description
TITLE: PreSales and Customer Service Agent
Salary: 12L to 15LPA
Location: Mumbai
Shift: US Shift
JOB PURPOSE
Ship4wd is looking for a PreSales and Customer Service Agent to join our team. Ship4wd is more than a freight forwarder. We are a digital freight forwarder that offers small and mediumsized businesses the opportunity to take part in global trade and ship their goods worldwide all done over a digital platform.
It is exciting to work in an environment that is always striving to acquire new clients and serve its customers in every way; it is growthoriented collaborative and supportive. In Ship4wd people are encouraged to take ownership negotiate develop their communication and probing skills and grow. A fastpaced environment in fullgrowth mode requires experience in handling large volumes of incoming enquiries fully onboarding new clients and leading them down the funnel ready to close deals.
This is your opportunity to join a growing global brand be in touch with international stakeholders and customers and be part of a fivestar team of logistics experts ready to shake up the industry.
ABOUT THE ROLE
You will be our customers’ first point of contact helping them understand their needs. What does it mean You will actively listen to their needs handle negotiations and close deals. A positive negotiation problemsolver and curious attitude is critical to delivering the best service possible and reaching the sales target. You will be the voice of the customer across the organization reflecting to stakeholders your impressions and insights for ongoing product improvements.
You will handle inquiries by phone chat email and digital channels in large volumes and with a sense of urgency. What you need:
• Excellent communication skills
• Negotiation skills
• Upselling mindset
• Active listening
• Asking the right questions
• Positive and probing attitude
• Delivering genuine customer support
Exceptional customer service is what we provide and what we are looking for in you.
KEY AREAS OF RESPONSIBILITY
• Take complete ownership of the customer's experience on our tech platform right from a sales lead to becoming a customer.
• Proven record of accomplishment of successful sales target achievement in a B2B sales role.
• Curious attitude that seeks to find solutions for every customer’s inquiry.
• Ability to deliver exceptional customer service and reach booking targets.
• Ability to work in a fastpaced environment.
• Own and fully support customer life cycle.
• (Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution).
• Provide customer feedback to product/operation teams to ensure process improvements.
• Ability to record short and clean data to CRM for customer insight analysis.
REQUIRED COMPETENCIES
• Experience within customer service/success roles.
• Solution Oriented.
• Love to talk love to listen even more.
• Flexible in thinking and doing.
• Team player.
• Commercial thought process.
• A heart for the customer and high empathy.
• Flair for social media.
• Know how to use CRM systems.
• Zeal to work within a KPI driven environment
KNOWLEDGE AND QUALIFICATION
• Graduation in any discipline with 58 years of experience in customer service/success role/pre sales (Preferred in ECommerce / Tech enabled companies).
• Excellent communication in English and customer engagement skills.
• Tech savvy and able to learn recent technologies and tools quickly.
• Cando attitude and the ability to think of solutions.
• Highly motivated and energetic team player.
• Willingness to work in alternating/rotational shifts.
Employment Type
Full Time
