Retention Agent For A US Newspaper Account

SVC PH Inc. an affiliate of Executive Boutique Call Center is currently looking for:

Customer Retention Agents to join our fastgrowing newspaper account! A very competitive salary package and career growth opportunities await successful candidates!

About the account:

This is a newspaper company located in New York City and is looking into expanding operations in the Philippines for customer support.

Heed their call:

Join us if you are enthusiastic about spreading the Truth and Tradition. We are looking for selfmotivated Customer Retention Agents that align with our core values and mission statement to join our call center team. If you have a contagious personality a desire to engage in meaningful conversation the ability to think critically and onyourfeet in the moment and a passion for genuinely helping others we want to hear from you.

Responsibilities:

• Answer customer inquiries regarding subscriptions (zero selling involved!)

• Attend to billing concerns

• Retain subscriptions of customers

• Resolve billing disputes

Desired skills & knowledge:

• Must have at least 1 year of combined Customer Service and Sales/Upselling/Retention experience

• Previous experience with subscription service industry an advantage

• Retention experience an advantage

• English speaking skills close to native level minimal to no accent

• Adherent to SOP and KPIs and must be able to multitask

• Must have a high degree of professional ethics integrity and a team player

• Understanding of the American consumers mentality is a plus

• Supports the mission of Truth & Tradition

• Strong customer service skills

• Energetic fun and confident personality

• Willing to work fulltime night shift

• Amenable to shifting schedules and work on weekends

• Willing to work onsite

Work Schedule: Night Shift

Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 15th Anniversary. While our main goal is to provide first class service to all of our clients this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say I work at Executive Boutique/Select VoiceCom and think its a great place to work!

The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow then we urge you to apply with us today and join the growing EB/SVC family. You wont regret it!

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