Outbound Rep AUUS Credit Collections - Permanent WFH Dayshift ZR523JOB
Outbound Rep AUUS Credit Collections - Permanent WFH Dayshift ZR523JOB
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
- Handle inbound and outbound calls related to credit and collections inquiries.
- Assist customers with billing questions account discrepancies and payment arrangements.
- Monitor accounts for delinquencies and initiate collection efforts.
- Negotiate payment terms and follow up on overdue accounts.
- Document all customer interactions and account updates in the CRM system.
- Collaborate with the finance team to resolve complex billing issues.
- Maintain compliance with relevant laws and regulations regarding collections.
- Provide excellent customer service to enhance customer satisfaction and retention.
- Prepare reports on account statuses collections progress and customer feedback.
Requirements
- Strong communication and negotiation skills.
- 3 or more years of experience in making outbound calls.
- Degree in finance business or related field preferred.
- Proven experience in customer service or collections preferably in a credit and collections role
- Proficient in Microsoft Office Suite and experience with CRM software.
- Ability to handle sensitive information with confidentiality.
- Detailoriented with strong problemsolving skills.
- Ability to work independently and as part of a team
Benefits
Employment Type
Full Time
