Customer Communication Officer

Excellent Opportunity for Freshers for BANKING

About the Client Our client is Indias leading private sector bank offers Online NetBanking Services & Personal Banking Services like Accounts & Deposits Cards Loans.

Experience: 0 1 YEAR

Work Location: PAN INDIA

Requirements

1) Complaints received to be actioned within stipulated TATs.

2) Ensure quality resolution along with end to end resolution for customer complaints / grievance..

3) Ensure inputs provided from various channels on complaints cases are validated and correct feedback shared for each case with central CCM team.

4)Validation of voice recordings Voice recordings to be validated on any complaint involving abusive call / miscommitment.

5)Regularly highlight key complaint trend across locations to ensure correct actions are taken to address the same. and details.

Benefits

Benefits Salary PF ESI Incentives

Gender Both Male & Female can apply

1) Complaints received to be actioned within stipulated TATs. 2) Ensure quality resolution along with end to end resolution for customer complaints / grievance.. 3) Ensure inputs provided from various channels on complaints cases are validated and correct feedback shared for each case with central CCM team. 4)Validation of voice recordings Voice recordings to be validated on any complaint involving abusive call / mis-commitment. 5)Regularly highlight key complaint trend across locations to ensure correct actions are taken to address the same. and details.