Customer Success Manager

Empowering Insights: Australias Premier Voice of Experience Innovator

Our client stands as Australias leading Voice of the Customer (VoC) Voice of the Employee (VoE) and NPS Management software provider. Their platform employs a structured methodology to systematically elevate customer experiences. Our client s expertise spans various markets and domains delivering impactful feedback and experience management programs. With successes in B2B retail education finance and Local Government Authorities their crossdomain proficiency ensures holistic experience insights driving transformation.

Job Description

As a Customer Success Manager you will manage existing customer renewals while strategically upselling and crossselling to expand your customer portfolio. Your role will involve increasing customer satisfaction by thoroughly understanding how customers are utilizing the platform and identifying any gaps or opportunities for improvement. Come join us and be part of Australias foremost software provider!

Your Career s Next Chapter: Experience the Voice of Opportunity

Employment type: Fulltime

Shift: Day Shift Mon Fri 06:00 AM 03:00 PM

Work setup: Permanent WFH

Perks: Day 1 HMO Potential Visit to AU Aboveaverage salary Global exposure Upskilling or training if needed to be provided by the client

Your Role in the Spotlight: Conducting the Symphony of Success

• A day in the life of a Customer Success Manager will involve:
  
• Managing existing customer renewals.
  
• Upselling and crossselling to expand your customer portfolio.
  
• Increasing customer satisfaction by understanding how customers use the platform and identifying any gaps.
  
• Driving usage by reaching out to end users to encourage regular platform use.
  
• Ensuring engagement with the right stakeholders in an account and that they receive relevant communications.
  
• Collaborating with marketing and implementation teams to ensure the most relevant information is passed on.
  
• Being mindful of customer business challenges and goals and understanding how the platform fits into these.
  

Requirements

Meet the Criteria: Tune into the Qualifications We re Seeking

• 3 to 5 years of experience in customer success sales account management or customer service.
  
• Fluent in verbal and written English communication skills.
  
• Proven track record of building strong relationships with clients and internal stakeholders.
  
• Creative and innovative in problemsolving and providing solutions.
  
• Working knowledge of the Customer Experience industry.
  
• Knowledge of project management.
  
• Interested in joining our team
  
• Submit your resume along with a cover letter outlining why you believe you would be perfect for this role.
  
• We are looking for creative and detailoriented individuals who stand out from the crowd so make sure to submit something that will grab our attention!
  

Benefits

Encore Rewards: Benefits That Hit All the Right Notes

• Day 1 HMO coverage
  
• Competitive Package
  
• Permanent WFH arrangement
  
• Prime office location (Makati)
  
• Day shift schedule
  
• 20 Annual leaves
  
• Potential Visit to AU
  
• Upskilling or training if needed to be provided by the client
  
• Unlimited opportunities for employee referral incentives across the organization
  
• Standard government and Emapta benefits
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Upskilling through Emapta Academy
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

Here is what you can expect when working with us:

• The freedom to be 100% yourself.
  
• The support and guidance to grow within your role and beyond.
  
• A growing and fun culture where you will be a vital part and help drive its success.
  
• The opportunity to work with large local and international enterprise clients.
  
• Exposure to leading technologies and product development.
  

Who are we

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

#EmaptaExperience