Customer Service Representative
Customer Service Representative
Posted on :
19-09-2024
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Job Description
Job Overview
We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients.
If you have the desired skills and qualifications required for this role you can send in your applications to us.
Responsibilities
- Update and maintain customer information in the database.
- Provide customers with all the information that they require.
- Keep track of customer accounts by recording their account information and the issues they have reported.
- Handle customer complaints actively and ensure its resolution on time.
- Take orders and calculate the charges by processing customers information.
- Resolve customer complaints on time and ensure the quality of services is maintained.
- Handle change in policies of the company and explain them to the customer.
- Generate sales leads for our clients.
- Maintain a record of all the tasks undertaken and submit it to the higher management.
Requirements
- Knowledge of social media will be an added benefit.
- Ability to provide results under pressure.
- Excellent communication and interpersonal skills.
- Good problemsolving skills.
Employment Type
Full Time
Key Skills
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