Senior Customer Services Administrator
Senior Customer Services Administrator
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1 Vacancy
Job Description
Senior Customer Services Administrator
Location: North Hollywood CA 91605
Pay rate: $28.22 $38.00
Position Summary
To manage customer accounts process sales orders for spares provide quotations and detailed proposals & support to all customers for Parker/Meggitt related products. This will include identifying and reconciling problems through interface with various departments: contracts trade compliance finance reliability engineering and other supporting departments to ensure complete adherence to compliance requirements.
Minimum Qualifications
Education Level: (Required): Bachelors Degree
Field of Study/Area of Experience: Business
6 years of experience working as a senior Administrator and managing customer accounts and supervising Admin personnel in a defense or aerospace environment.
Skills Knowledge and Abilities
- Strong communication and interpersonal skills. Ability to develop and maintain excellent customer relationships
- Great communications skills must be able to interface with senior management to escalate and help resolve customer conflicts.
- Strong skills in aerospace terms and conditions.
- OEM PSA / LTAs Familiarity of OEMs Product Support Agreements is a must. Must be able to research and have a good understanding of customer agreements / requirements related to LTAs and OEM PSAs.
- Conflict management skills when dealing with upset customers (email phone or in person) is a plus
- Requires excellent planning organizational and motivational skills.
- Knowledge of SAP/JDE MRP system extremely helpful
- Knowledge of military and commercial standards helpful.
- Knowledge of FAA PMA DSA is a plus
- Proficient in MS Office: Outlook Word Excel PowerPoint and Access is a plus
- Time Management Have the ability to prioritize workload and complete tasks on a timely basis.
- Requires strong interpersonal communications (written and verbal) with a positive attitude and ability to motivate others.
- Have the ability to maintain flexibility and be adaptable to the everchanging needs of the Aftermarket workplace.
- Must be able to communicate effectively and professionally with all levels of management as well as peers: coordinators Finance (credit holds) Test group reliability engineers manufacturing engineer trade compliance shipping & receiving and/or customers as circumstances dictate.
- Knowledge of a second language is a plus.
Employment Type
Full Time
