Senior Customer Services Administrator

Senior Customer Services Administrator
Location: North Hollywood CA 91605
Pay rate: $28.22 $38.00

Position Summary
To manage customer accounts process sales orders for spares provide quotations and detailed proposals & support to all customers for Parker/Meggitt related products. This will include identifying and reconciling problems through interface with various departments: contracts trade compliance finance reliability engineering and other supporting departments to ensure complete adherence to compliance requirements.

Minimum Qualifications
Education Level: (Required): Bachelors Degree
Field of Study/Area of Experience: Business
6 years of experience working as a senior Administrator and managing customer accounts and supervising Admin personnel in a defense or aerospace environment.

Skills Knowledge and Abilities

• Strong communication and interpersonal skills. Ability to develop and maintain excellent customer relationships
• Great communications skills must be able to interface with senior management to escalate and help resolve customer conflicts.
• Strong skills in aerospace terms and conditions.
• OEM PSA / LTAs Familiarity of OEMs Product Support Agreements is a must. Must be able to research and have a good understanding of customer agreements / requirements related to LTAs and OEM PSAs.
• Conflict management skills when dealing with upset customers (email phone or in person) is a plus
• Requires excellent planning organizational and motivational skills.
• Knowledge of SAP/JDE MRP system extremely helpful
• Knowledge of military and commercial standards helpful.
• Knowledge of FAA PMA DSA is a plus
• Proficient in MS Office: Outlook Word Excel PowerPoint and Access is a plus
• Time Management Have the ability to prioritize workload and complete tasks on a timely basis.
• Requires strong interpersonal communications (written and verbal) with a positive attitude and ability to motivate others.
• Have the ability to maintain flexibility and be adaptable to the everchanging needs of the Aftermarket workplace.
• Must be able to communicate effectively and professionally with all levels of management as well as peers: coordinators Finance (credit holds) Test group reliability engineers manufacturing engineer trade compliance shipping & receiving and/or customers as circumstances dictate.
• Knowledge of a second language is a plus.