CNC Service Engineer

Job Title: Service Engineer

Location: Hoffman Estates IL

Hours: Monday through Friday 8:00 AM to 5:00 PM

Classification: NonExempt

Travel Requirement: 50%

Job Overview: The Service Engineer provides onsite and remote support to customers by maintaining repairing and installing CNC machine tools. This role requires technical expertise in troubleshooting and working with machine controls as well as strong customer service skills.

Key Responsibilities:

• Provide maintenance repair and installation services for CNC machine tools either onsite or via phone support.
  
• Create and update technical documentation.
  
• Generate and analyze reports related to service activities.
  
• Collaborate with customers and their service engineers offering assistance and training on newer product lines.
  
• Build and maintain positive relationships with customers through effective communication and service.
  
• Handle difficult customer situations with professionalism ensuring prompt responses and soliciting feedback for continuous improvement.
  
• Perform other duties as assigned.
  

Qualifications:

• Bachelor s or Associate degree in a technical field preferred.
  
• 35 years of experience in electrical and mechanical troubleshooting and CNC machine maintenance.
  
• Experience with CNC machines and controls (Fanuc Mitsubishi Siemens) is a plus.
  
• Strong verbal and written communication skills with a focus on customer service.
  
• Ability to read mechanical drawings electrical schematics and PLC ladder diagrams.
  
• Proficiency in MS Word Excel and Outlook.
  
• Adaptability to changes competing demands and unexpected challenges.
  
• Must be able to travel up to 50% within a multistate region.
  

Work Environment: The position involves exposure to both manufacturing environments (with potential hazards such as noise electricity chemicals and heavy machinery) and general office settings.

Physical Demands:

• Frequent travel vehicle operation and physical activity including sitting standing walking bending and lifting objects.
  
• Occasional lifting or moving of objects up to 50 lbs.
  

We are an Equal Opportunity Employer and maintain a drugfree workplace including preemployment substance abuse screenings.