IT Support Manager

One of the most innovative IT solutions company is looking for a highly experienced IT Support Manager. To succeed in this role you must have a strong foundation in IT support backed by toplevel leadership skills and a true passion for solving technical issues.

Your role includes managing a team of IT specialists developing and implementing IT support policies monitoring system performance and ensuring compliance with industry standards. You may be the right fit for the job if you have strong communication skills and the ability to collaborate with various departments and team members to address their IT issues and find timely effective solutions.

About the Company:

Our client is a fastgrowing company offering tailored IT support and solutions to small and medium sized businesses including fintech companies. They are looking for a seasoned professional who can handle multitasking and has a proactive attitude to IT systems maintenance and support.

What Youll Do:

As IT Support Manager you lead the team of IT support specialists manage technical issues and ensure the efficient operation of all IT services.

Key Duties/Responsibilities:

• Lead and manage the IT support team to ensure optimal performance.
• Oversee the resolution of technical issues to ensure the smooth operation of IT services.
• Develop and implement IT support policies procedures and best practices.
• Monitor system performance ensuring compliance with industry standards and regulations.
• Collaborate with other departments to identify and address their IT needs.
• Provide timely and effective solutions for technical challenges.
• Train and mentor IT support staff to foster growth and development.
• Manage IT support budgets and allocate resources efficiently.
• Ensure the security integrity and reliability of IT systems.
• Coordinate with external vendors and service providers to maintain quality IT services.
• Stay updated on industry trends and emerging technologies to improve IT processes.
• Prepare and present reports on IT support activities and team performance.
• Ensure high levels of customer satisfaction with IT support services.
• Implement and manage IT support tools and software.
• Conduct regular performance reviews of IT support staff.
• Develop and maintain IT support documentation for future reference.
• Handle escalated technical issues promptly and effectively.
• Plan and manage IT support projects from conception to completion.
• Ensure compliance with company policies and procedures.

Requirements:

The successful candidates for this role should meet the following conditions:

• Bachelors degree in Information Technology or a related field.
• 5 years of experience in IT support with at least 2 years in a managerial role.
• Strong knowledge of IT support processes tools and best practices.
• Proven leadership skills with the ability to manage and motivate a team.
• Excellent problemsolving abilities for complex technical issues.
• Strong communication and interpersonal skills.
• Experience with IT support tools and software platforms.
• Ability to manage multiple tasks and projects in a fastpaced environment.
• Proactive approach to identifying and solving technical challenges.
• Strong organizational and time management skills.
• Experience managing budgets and resources within IT operations.
• Knowledge of industry standards and compliance requirements.
• Ability to work effectively under pressure and meet deadlines.
• Customerfocused mindset with a dedication to service excellence.
• Experience training and mentoring IT staff.
• Analytical and detailoriented approach to tasks.
• Ability to work both independently and as part of a team.
• Commitment to continuous learning and professional development.

Remuneration Package:

• Fulltime onsite employment. (In Office)
• Competitive salary range: depending on experience.
• 21 annual leave days paid in full.
• 3 days paid sick leave.
• Monetary vouchers on birthdays and additional occasions.
• Breakfast and snacks in the office.
• Weekly companypaid lunch.
• Career development opportunities.
• Training and development.

Become a part of a fastgrowing company in Limassol and showcase your skills and experience!

Put your career on the fasttrack join us in Limassol!