Air Travel Consultant - German - Serbia
Air Travel Consultant - German - Serbia
Posted on :
16-09-2024
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1 Vacancy
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Job Description
Position: Air Travel Consultant with German
Work model: Remote/work from home from anywhere in Serbia
Employment type: Fulltime or Parttime after 6 months
DUTIES AND RESPONSIBILITIES:
- Be a primary contact for customers of the airlines via incoming phone calls in German and English
- Assist the customers with their reservations cancellations online checkin guidance in terms and policies and more
- Register details of your conversations in a dedicated system
- Provide timely and friendly resolution to customers enquiries while maintaining a high level of speed and quality to meet standard KPIs
REQUIREMENTS:
- Fluent German (B2) and fluent English (B2) language both verbal and written
- Good computer skills
- Optimistic friendly positive stressresilient personality serviceoriented profile
- Ability to work in shifts also weekend shifts in a fastpaced environment
- A fast and stable wired internet connection (at least 16/10 mbps) and a smartphone is necessary
- Already based in Serbia with ability to be employed without any obstacle
OFFER:
- Work from home in Serbia
- A limited (1year) contract with a 6month probationary period and the possibility of renewal
- Private health insurance
- 21 vacation days
- Flight discounts
- Paid startup training and professional development sessions
- Schedule pattern from Monday to Sunday 07:00 22:00. Schedule known 2 weeks in advance changing biweekly with six 85 hours long shifts of work the first week and 4 days the next week (consecutive)
- A dynamic and diverse job in a pleasant and modern environment
Employment Type
Full Time
Key Skills
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