Customer Care Specialist German
Customer Care Specialist German
Posted on :
12-10-2024
Employer Active
1 Vacancy
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Job Description
David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find experienced Germanspeaking Customer Care Specialists to workremotely in Serbia. The successful candidates would support customers of rental booking search engine platform.
Position: Customer Care Specialist with German
Location: Remote/work from home in Serbia
Employment type: Fulltime.
DUTIES AND RESPONSIBILITIES:
- Conduct technicalbased customer assistance through voice chat and email in a timely manner
- Provide an exceptional customer experience
- Document each interaction in a dedicated CRM system
- Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates promoting collaborative solutions and supporting colleagues/department.
REQUIREMENTS:
- Ability to effectively and correctly communicate verbally and in written format in German(C1 level and hugher) and English (B2 and higher)
- Residing in Serbia and being able to take on a job legally without the companys support
- Experience in Customer Support and technical support especially with a help desk or other IT functions
- Ability to go through a background check
- Strong abilities to work independently and as a remote team player
- Problemsolving and critical thinking skills
- Adaptable and flexible demonstrating abilities to work with process and information changes
- Strong working knowledge of external systems and PCbased internet and software applications (e.g. internet Microsoft Office).
OFFER:
- Excellent remuneration package based on experience skills and performance
- Indefinite contract
- 60 EUR monthly Work From Home allowance
- Working schedule: shift rotationMondayThursday 08 AM 10 PM Friday 08 AM 08 PMSaturday 12 PM 08 PMSunday 12 PM 09 PM. 40 hours a week
- A dynamic and creative team with a positive and friendly atmosphere
- Good work environment the employer can show off great reviews from their employees
- Guidance and tools to reach your full potential.
Employment Type
Full Time
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