Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you passionate about helping others resolving issues with a smile and delivering exceptional service Affinity Services is looking for a vibrant and solutiondriven Customer Service Representative to be the voice of our company. Youll interact with clients daily solving their problems answering their questions and ensuring they receive topnotch service.
Tasks
Key Responsibilities:
- Customer Interaction: Serve as the main point of contact for customers via phone email and chat addressing inquiries and resolving issues in a timely and friendly manner.
- Problem Solving: Handle customer complaints or issues by investigating the problem providing solutions and following up to ensure complete satisfaction.
- Product & Service Knowledge: Stay uptodate on our services and products to accurately assist customers and provide them with the best possible experience.
- Order & Account Management: Assist customers with order inquiries updates returns and processing payments ensuring their accounts are up to date.
- FollowUp: Make followup calls or send emails to customers after resolving issues to ensure they are happy with the resolution and overall experience.
- Collaborate with Internal Teams: Work closely with other departments to escalate issues communicate customer feedback and provide insight into potential improvements.
- Data Management: Accurately record customer interactions and issues in the CRM system keeping detailed logs for reference and reporting purposes.
Requirements
Qualifications:
- A minimum of a Matric certificate is required.
- Previous experience in customer service or a related role is highly preferred.
- Proficient in Microsoft Office and customer management software.
- Strong interpersonal skills with a customerfirst attitude.
Benefits
Why Affinity Services
- Supportive Team Environment: Join a collaborative team where your contributions are valued and your ideas welcomed.
- Career Growth Opportunities: We offer training mentorship and career development paths within the company.
- Impactful Role: Youll be an integral part of our client relations making a real difference in the customer experience.
- Competitive Salary & Benefits: Enjoy a competitive salary and benefits package recognizing your hard work and dedication.
Ready to be the friendly voice customers turn to and make an impact with Affinity Services Wed love to hear from you!
Employment Type
Full Time
