Customer Support Specialist - Kannad
Customer Support Specialist - Kannad
Posted on :
15-09-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Overview:
The Customer Support Specialist plays a crucial role in providing exceptional support to our Kannadaspeaking customers. This role is pivotal in ensuring customer satisfaction and promoting brand loyalty.
Key Responsibilities:
- Respond to customer inquiries via phone email and chat in a timely and professional manner
- Identify customer needs and concerns and provide suitable solutions or escalate issues as necessary
- Resolve customer complaints with patience and empathy aiming for firstcall resolution
- Assist customers in navigating our products and services offering guidance and troubleshooting advice
- Document all customer interactions and the steps taken to resolve their issues
- Collaborate with crossfunctional teams to ensure swift resolution of customer concerns
- Stay updated on product knowledge and company policies to provide accurate information to customers
- Participate in ongoing training and skill development programs to enhance customer support capabilities
- Contribute to the improvement of support processes and procedures
- Maintain a positive and professional attitude at all times representing the companys values
Required Qualifications:
- Fluency in Kannada and proficiency in English
- Proven customer support experience or relevant role
- Strong communication and active listening skills
- Ability to multitask and prioritize in a fastpaced environment
- Empathetic approach towards customer concerns and complaints
- Technical aptitude and ability to troubleshoot basic software and hardware issues
- Solid problemsolving skills and attention to detail
- Ability to work well in a team and collaborate effectively
- Flexibility to work in shifts including weekends and holidays
- High school diploma or equivalent; additional qualifications will be a plus
fluency in kannada,team collaboration,communication skills,customer support,technical troubleshooting,shift flexibility,kannada,communication,multitasking,english,active listening,problem-solving,proficiency in english,customer support experience,empathy
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
