Customer Service EngineerAir Conditioning
Customer Service EngineerAir Conditioning
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Job Description
Job Title: Customer Service Engineer(Air Conditioning)
Location: Lagos
Department: Technical Operations
Reports to: GM
Our client is a representative of a renowned manufacturer of electrical appliances. The company is into sales distribution installation servicing and repairs of the brand s airconditioners voltage regulators etc. As a result of growth the service of a Customer Service Engineer is required for immediate employment.
BASIC FUNCTIONS
To oversee aftersales support to Clients including the logistics and deployment of Technicians to provide installation repairs and routine maintenance services
PRINCIPAL RESPONSIBILITIES:
Installation Contract Management:
- To seek bids for commercial and residential airconditioning projects
- To assess cost and quote for residential and commercial airconditioning projects
- To supervise air conditioning projects including procurement and installations
- To supervise subcontractors on air conditioning projects including site supervision
Service Contract Management:
- To assess cost and quote for services including repairs and routine maintenance
- To establish and maintain a database of all customers in liaison with the Accounts department
- To persuade customers to sign service contracts for the routine maintenance of their air conditioners
- To predict the service needs of customers and make necessary arrangements to meet those needs
- To prompt listed customers and agree convenient timing for the service calls as they fall due
- To schedule the service calls and notify the Service Technicians and ensure that all service calls are made
- To attend to customers offcontract service calls and ensure that all such calls are promptly attended to in a professional manner
Logistics:
To provide necessary logistics for aftersales services
Safety:
To create a Safety program and ensure compliance by all personnel
Accounting:
To procure invoices for service contracts and off contract calls and ensure that all invoices are paid
Other duties:
Carry out any other related duties as may be required.
Job Requirements:
Education:
Experience:
- At least 3 years postgraduation experience in Customer Service or Sales in an engineering company is required
- Previous experience from a company that is into electrical/home appliances will be an advantage
Skills Required:
- Good communications skills
- Good planning skills
Our ideal candidate will possess the following additional attributes:
- Coordination
- Passion for service
- Selfdriven
- Good communication skills
- Customer service orientation
Salary:
Attractive and negotiable
Method of Application
Interested candidates who meet the above criteria should forward CVs to using CSE2024 as subject
Employment Type
Full Time
